Privacy Policy
Privacy Policy
Last Updated: April 20, 2025
Al Deerah Pharmacy (“we,” “us,” or “our”) is dedicated to safeguarding your privacy and ensuring a secure online experience. This Privacy Policy details how we collect, utilize, disclose, and protect your information when you access our website or mobile application (the “Application”).
We encourage you to read this Privacy Policy carefully. By using or accessing the Application, you agree to the terms set forth herein. If you do not agree with our practices, please refrain from using the Application.
We reserve the right to change or update this Privacy Policy at any time. Any modifications will be indicated by updating the “Last Updated” date at the top of this page. We recommend reviewing this Privacy Policy periodically to stay informed. Your continued use of the Application after any changes are made will be considered acceptance of those changes.
Please note: This Privacy Policy does not apply to any third-party online or mobile stores from which you may download the Application or make purchases, including transactions involving virtual items. We are not responsible for any data collected by such third parties.
Information We Collect
When you use our Application, we may collect a range of information, including:
Personal Information
We may gather the following personal details that you provide:
• Name, residential address (for delivery purposes), mobile phone number (for account setup and order delivery), GPS location, and date of birth.
• Documents such as ID cards, health insurance cards, insurance claims, medical records, and prescriptions.
• Your order history, requests for prescriptions, and any communications sent to us.
• Audio recordings of customer service interactions to assist with inquiries, complaints, and follow-ups.
• Feedback, survey responses, and personal opinions.
• Information about your mobile device, including its location, communication details, storage access, device ID (for passwordless login), device model, and mobile network information.
Financial Information
We do not collect or store your financial information directly (such as credit card numbers). All payment processing is managed securely by our payment processing partners. We only keep minimal details regarding transactions, including the status of the transaction and bank transaction identifiers. For further details, please consult the Privacy Policy of the payment processor.
Social Media Permissions
• Facebook Permissions: Upon your consent, we may collect fundamental information from your Facebook account, including your name, email, and profile picture URL.
• Gmail Permissions: In a similar manner, we may gather basic information from your Gmail account with your permission.
You have the full ability to permit or deny this access through your device settings.
Geo-Location Information
We may request access to your device’s location services to facilitate delivery services and improve user experience. You may manage or revoke these permissions at any time through your device settings.
Mobile Device Feature Access
We may request your permission to access specific features on your mobile device:
• Camera/Photo Gallery: This allows you to upload profile pictures, documents (including ID, insurance forms, and prescriptions), product images.
• GPS Location: To help customers accurately mark their delivery location on maps (optional).
Data from Mobile Devices
We may collect information about your mobile device, including the model, manufacturer, operating system version, phone number, and country, to better enhance our services.
Push Notifications
We might send you push notifications concerning your account, updates to the Application, or exciting new offers. You can choose to opt out at any time through your device's settings.
Data from Third-Party
If you choose to link your account with third-party services, we may access information from those sources.
How We Utilize Your Information
Your information is utilized for the following purposes:
• To create and manage your account.
• To process and manage orders, payments, and transactions.
• To communicate with you about your account, orders, or any inquiries.
• To prevent fraudulent activities and maintain security.
• To personalize and enhance your experience on the Application.
• To analyze usage patterns and enhance our services.
• To address customer service inquiries and resolve conflicts.
• To send newsletters, promotions, or other marketing communications (with your permission).
• To assist law enforcement when legally obligated.
Disclosing Your Information
Your information may be disclosed under the following conditions:
Legal Requirements
We may share your information if mandated by law, legal proceedings, or to safeguard our rights and the safety of our users.
Service Providers
We may provide your information to third-party service providers who help us with payment processing, website hosting, data analysis, email communications, and customer support.
Promotional Activities
With your clear consent, we may share your information with external parties for promotional purposes.
User-Contributed Content
Any posts, comments, or content you share publicly via the Application may be visible to other users for an unlimited time.
Advertising and Analytics
We may enable third-party advertising companies and analytics providers (such as Google Analytics and Yandex Metrica) to gather information about your usage to improve our services.
For more details on managing cookies and opting out, please check the Network Advertising Initiative Opt-Out Tool or the Digital Advertising Alliance Opt-Out Tool.
Connections to Third-Party Links
This Application may provide links to websites or services that are not owned or operated by us. Once you leave the Application, our Privacy Policy is no longer applicable. We advise you to examine the privacy policies of any third-party sites prior to sharing your information.
Tracking Technologies
We utilize cookies, web beacons, and tracking pixels to enhance your experience and monitor Application usage.
Typically, browsers are configured to accept cookies automatically. You can adjust your cookie settings through your browser preferences.
Security Measures for Your Information
We employ various technical, administrative, and physical strategies to protect your personal information. However, it is essential to understand that no system is entirely secure, and we cannot guarantee complete safety. Please be careful when providing personal information online.
Child Protection Policy
This Application is not meant for children younger than 13 years old. We do not intentionally collect personal data from children in this age bracket. Should we find out that we have mistakenly gathered such information, we will take immediate steps to delete it. If you notice any such occurrences, please reach out to us.
Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Al Deerah Pharmacy
Building 70, Road 31, Block 939, Hajiyat
Riffa, Kingdom Of Bahrain
+973 1366 6604